Frequently Asked Questions| Customer Services | |
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About the Deal
Is it a con?
No. 1in100free is a genuine UK based retail business offering top brand products at some of the best prices around. Our service standards are high, you get all the usual safeguards & guarantees and we give products away free just to attract your custom away from other retailers. We've been doing online shopping since before Amazon so you can be confident we know what we're doing.
I get the catch - you only give away cheap stuff?
No - this is not like one of those dubious competitions we all see that purport to give away an expensive item when in reality it is a low value gift with expensive strings attached - at 1in100free we give away expensive items on exactly the same terms as lower cost ones, so the more you spend, the more you could win.
At 1in100free we administer the promotion in price bands so you have exactly the same chance of being a winner with an expensive purchase entry as you do with a cheaper one. In fact we're so concerned to ensure that bias doesn't unwittingly creep into the selection of winners that we've even devised a monitoring system to double check that everything is working correctly and is broadly in line with the averages we'd expect.
Is it a very good offer?
We think so, and it's also unique. Whilst the number of consumers receiving purchases free is relatively small this should be seen in context - prices are already low, products are top quality, UK mainland delivery is included for FREE and the 1in100free promotion is also a permanent feature, not just a short-term gimmick. In summary, we believe it adds up to an unbeatable package!
Are all products and services included?
Yes, the promotion applies to absolutely everything in our 1in100free shopping area. Quiet simply, if you can buy it on 1in100free, you could win it for FREE.
No. 1in100free is a genuine UK based retail business offering top brand products at some of the best prices around. Our service standards are high, you get all the usual safeguards & guarantees and we give products away free just to attract your custom away from other retailers. We've been doing online shopping since before Amazon so you can be confident we know what we're doing.
I get the catch - you only give away cheap stuff?
No - this is not like one of those dubious competitions we all see that purport to give away an expensive item when in reality it is a low value gift with expensive strings attached - at 1in100free we give away expensive items on exactly the same terms as lower cost ones, so the more you spend, the more you could win.
At 1in100free we administer the promotion in price bands so you have exactly the same chance of being a winner with an expensive purchase entry as you do with a cheaper one. In fact we're so concerned to ensure that bias doesn't unwittingly creep into the selection of winners that we've even devised a monitoring system to double check that everything is working correctly and is broadly in line with the averages we'd expect.
Is it a very good offer?
We think so, and it's also unique. Whilst the number of consumers receiving purchases free is relatively small this should be seen in context - prices are already low, products are top quality, UK mainland delivery is included for FREE and the 1in100free promotion is also a permanent feature, not just a short-term gimmick. In summary, we believe it adds up to an unbeatable package!
Are all products and services included?
Yes, the promotion applies to absolutely everything in our 1in100free shopping area. Quiet simply, if you can buy it on 1in100free, you could win it for FREE.
How it Works
What happens if I buy several items at once?
We enter each item purchased into the 1in100free promotion separately so you have even more chances to win a purchase for free at www.1in100free.co.uk.
Is this the same as a free prize draw?
No, you need to make a purchase to participate in our unique 1in100free promotion. But with very competitive product prices, top brands and free UK mainland delivery, why would you want to buy anywhere else? - Especially as you have a chance of winning and getting your full purchase price refunded, however expensive your purchase.
Is my entry submitted the second I make a purchase?
At the time of purchase your entry is entered into our database and securely saved ready for the next promotion. These run on a rolling basis 90 days, or less, after the purchase date to ensure that any problems, refunds, queries, cancellations, etc have been satisfactorily resolved. Cancelled, refunded or similar transactions are not entered into the 1in100free promotion. The 90 day period can be reduced at our discretion, for example, for promotional purposes or once a customer is known to us.
What if you don't sell 100 items within the required timescale?
This makes no difference to your chance of winning as each entry stays in the 1in100free competition until we reach the required quota - it just might take a little longer with more expensive purchases.
We enter each item purchased into the 1in100free promotion separately so you have even more chances to win a purchase for free at www.1in100free.co.uk.
Is this the same as a free prize draw?
No, you need to make a purchase to participate in our unique 1in100free promotion. But with very competitive product prices, top brands and free UK mainland delivery, why would you want to buy anywhere else? - Especially as you have a chance of winning and getting your full purchase price refunded, however expensive your purchase.
Is my entry submitted the second I make a purchase?
At the time of purchase your entry is entered into our database and securely saved ready for the next promotion. These run on a rolling basis 90 days, or less, after the purchase date to ensure that any problems, refunds, queries, cancellations, etc have been satisfactorily resolved. Cancelled, refunded or similar transactions are not entered into the 1in100free promotion. The 90 day period can be reduced at our discretion, for example, for promotional purposes or once a customer is known to us.
What if you don't sell 100 items within the required timescale?
This makes no difference to your chance of winning as each entry stays in the 1in100free competition until we reach the required quota - it just might take a little longer with more expensive purchases.
Products
Do you guarantee that your prices are better than traditional high street retailers?
We use our best efforts to deliver you the best value we can on a continual 'everyday' basis and we do not rip-off our customers. We work closely with our suppliers to understand markets and to set our prices below what we believe to be typical high street prices. On various products you will see a price comparison with this estimate, we call this HSV (high street value) and you can read more about our interpretation here. www.1in100free.co.uk is also the only site offering you a permanent feature of a chance to win your purchase entirely free.
Are the guarantees as good as traditional stores?
Yes - the products and services are every bit as good, in fact, we expect to be adding some of the more dynamic high street traders to our shopping zone soon. Standard guarantee terms apply and this applies even if you win the purchase for free. Your statutory rights are not affected.
I can't find the product I'm looking for, what do I do?
Firstly, we recommend you try our Advanced Search functionality here. If the product or service you are seeking is not listed at 1in100free email us at info@1in100free.co.uk with either details of the specific product you seek or with the name of a particular brand/retailer you'd like to see listed and we'll do our utmost to get them involved.
We use our best efforts to deliver you the best value we can on a continual 'everyday' basis and we do not rip-off our customers. We work closely with our suppliers to understand markets and to set our prices below what we believe to be typical high street prices. On various products you will see a price comparison with this estimate, we call this HSV (high street value) and you can read more about our interpretation here. www.1in100free.co.uk is also the only site offering you a permanent feature of a chance to win your purchase entirely free.
Are the guarantees as good as traditional stores?
Yes - the products and services are every bit as good, in fact, we expect to be adding some of the more dynamic high street traders to our shopping zone soon. Standard guarantee terms apply and this applies even if you win the purchase for free. Your statutory rights are not affected.
I can't find the product I'm looking for, what do I do?
Firstly, we recommend you try our Advanced Search functionality here. If the product or service you are seeking is not listed at 1in100free email us at info@1in100free.co.uk with either details of the specific product you seek or with the name of a particular brand/retailer you'd like to see listed and we'll do our utmost to get them involved.
The Competition
How do you pick a winner?
To take part in 1in100free, for legal reasons, we need you to compete in our skill challenge. It's actually quite simple and will only take a few seconds to complete. Our adjudicator then selects one in every hundred correct entries within a given price band to establish the winner. This is an ongoing process with winners being selected in each prize band once the given purchase and entry quota has been achieved - you just need a little patience to wait and see if you've won. You can even save your answer for use next time which will make shopping at 1in100free just as easy as any other shopping site, only better!
Is 1in100free available to non-UK residents?
Sorry, not at the moment, as this kind of retail 'experience' could contravene some other countries statutes/laws and also most of our suppliers can only deliver within the UK. Let us have your feedback if you have an idea that could help us.
Can 1in100free be used for business or club purchases?
Yes….virtually anyone can take part in 1in100free but if you win as a business purchaser you can fight it out with your boss! In the event that any taxes are deemed payable on prizes, this is your responsibility.
Can I submit a plain paper entry?
No, this is not a free prize draw. Entry to 1in100free depends upon you making and completing a purchase on our 1in100free website and answering a simple skill question.
Does 1in100free operate an affiliate option for me to link my own site through to?
No but e-mail us here and we will be happy to discuss joint promotions.
Can I use my competition answer more than once?
Yes, if you purchase more that one item with your order, they will be entered into the competition separately using the single answer you selected on the product order form. There is also the option to have your answer saved as part of your personal details (for security reasons we don't save payment card information), which makes it even quicker to shop and checkout next time at 1in100free.co.uk. You may change your saved answer at any time.
To take part in 1in100free, for legal reasons, we need you to compete in our skill challenge. It's actually quite simple and will only take a few seconds to complete. Our adjudicator then selects one in every hundred correct entries within a given price band to establish the winner. This is an ongoing process with winners being selected in each prize band once the given purchase and entry quota has been achieved - you just need a little patience to wait and see if you've won. You can even save your answer for use next time which will make shopping at 1in100free just as easy as any other shopping site, only better!
Is 1in100free available to non-UK residents?
Sorry, not at the moment, as this kind of retail 'experience' could contravene some other countries statutes/laws and also most of our suppliers can only deliver within the UK. Let us have your feedback if you have an idea that could help us.
Can 1in100free be used for business or club purchases?
Yes….virtually anyone can take part in 1in100free but if you win as a business purchaser you can fight it out with your boss! In the event that any taxes are deemed payable on prizes, this is your responsibility.
Can I submit a plain paper entry?
No, this is not a free prize draw. Entry to 1in100free depends upon you making and completing a purchase on our 1in100free website and answering a simple skill question.
Does 1in100free operate an affiliate option for me to link my own site through to?
No but e-mail us here and we will be happy to discuss joint promotions.
Can I use my competition answer more than once?
Yes, if you purchase more that one item with your order, they will be entered into the competition separately using the single answer you selected on the product order form. There is also the option to have your answer saved as part of your personal details (for security reasons we don't save payment card information), which makes it even quicker to shop and checkout next time at 1in100free.co.uk. You may change your saved answer at any time.
Prizes
If I buy 100 items am I guaranteed to win?
Nothing in life is guaranteed but it is our philosophy to get as close to giving away each hundredth purchase as UK law will currently allow. So lets put it this way, you are virtually guaranteed that you have a 1 in 100 chance of being the winner and if you did buy 100 items and enter the simple competition correctly, it is highly likely that you would win. In practice, because of the way entries are picked, you could miss-out but this would be more of a fluke than an intentional act on the part of the promoters.
What if I win and the supplier doesn't honour the free deal?
Not a problem - we administer the promotion, not the supplier. So if you win, we will honour the commitment. (See About Us section of the website.)
When I win, how do I get my money?
We have various means of paying winners. Check out our Terms & conditions for a full explanation of the various options that include refunds to your credit card account, a cheque or a 1in100free gift voucher.
If the purchase is made by my partner using my credit card (as an additional user), who wins?
Whoever completed the purchase on the site is the winner.
Nothing in life is guaranteed but it is our philosophy to get as close to giving away each hundredth purchase as UK law will currently allow. So lets put it this way, you are virtually guaranteed that you have a 1 in 100 chance of being the winner and if you did buy 100 items and enter the simple competition correctly, it is highly likely that you would win. In practice, because of the way entries are picked, you could miss-out but this would be more of a fluke than an intentional act on the part of the promoters.
What if I win and the supplier doesn't honour the free deal?
Not a problem - we administer the promotion, not the supplier. So if you win, we will honour the commitment. (See About Us section of the website.)
When I win, how do I get my money?
We have various means of paying winners. Check out our Terms & conditions for a full explanation of the various options that include refunds to your credit card account, a cheque or a 1in100free gift voucher.
If the purchase is made by my partner using my credit card (as an additional user), who wins?
Whoever completed the purchase on the site is the winner.
Legals
Is all this legal?
Yes…..you just need to take advantage of the great deals and possibly winning them for FREE.
What do the authorities say about 1in100free?
We have consulted the Trading Standards Department and they are happy with our business model, rules and terms.
For a more detailed explanation of the 1in100free terms & conditions, visit the "About Us" page. Or click here.
Yes…..you just need to take advantage of the great deals and possibly winning them for FREE.
What do the authorities say about 1in100free?
We have consulted the Trading Standards Department and they are happy with our business model, rules and terms.
For a more detailed explanation of the 1in100free terms & conditions, visit the "About Us" page. Or click here.